Telecom expense management companies are not all the same. Ordering, tracking, shipping, and reporting on mobile device activations is not always as easy as it appears. If you are utilizing an outside company to manage your mobile device(cellular, Blackberry, smart phones, PDA’s, and usb cards) activations you may want to keep a close eye on what you are paying and what you are getting for the cost of those services. Here are some signs that your managed mobility company might not be managing your mobile device orders the way that they should be.

• Lack of knowledge when it comes to cellular order placement
• No ability to track orders or report on the orders status
• No reporting capabilities on all orders placed
• No direct relationships with the wireless Carriers
• Offers order fulfillment for U.S. based orders only. No international ordering capabilities
• No ability to build a custom web portal for your company to place orders through
• Charges a cost for each order you place through them
• No centralized online system for your mobile device orders to be placed into
• No Corporate mobile device accessories program
• No corporate cellular accessories ordering program
• No ability to place orders anywhere in the country for ALL Carriers
• No ability to track your wireless orders
• No ability to provide tracking numbers for your wireless orders
• No status or real time reporting on your wireless orders
• Constant issues with orders
• Multiple miss-ships, incorrect orders and ordering errors
• No single point of contact to take issues to
• Inexperienced support personnel placing orders